Thistle House Guesthouse GDPR policy

This Privacy Notice explains how we at Thistle House Guesthouse use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card details as part of your contract with Thistle House when you make your reservation although we do not charge until arrival or departure unless anything is due under the cancellation policy.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. We also send an email reminder out 1 week before your stay confirming your dates of arrival and departure.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.
We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

How is your data stored?

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Queensborough group and sub-processors providing services in connection with the operation of the online booking system which are HotelHost Company and Rackspace.
Neither we nor Queensborough Group will share your information with any third party unless there is a legal reason for doing so.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at


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We do not have any WiFi cameras on the inside or outside of the Guesthouse.